Privacy Policy Effective Date: October 2025 Company: AI General Sdn. Bhd. (“AI General”, “we”, “our”, “us”)
1.1 Introduction AI General is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, mobile applications, and website (collectively, the “Platform”).
1.2 Information We Collect – Personal Information: Name, phone number, email address, vehicle registration number, and payment details. – Device and Technical Data: IP address, device ID, browser type, and app usage statistics. – Location Data: GPS or network-based location to improve parking experience. – Transaction Data: Parking entry and exit times, payment amounts, and history.
1.3 How We Use Your Information We process your data for the following purposes: – To verify and manage parking transactions. – To improve our LPR accuracy and IoT system performance. – To personalize user experience and provide customer support. – To comply with legal and regulatory obligations. – To send promotional materials, offers, and updates (with user consent).
1.4 Data Sharing and Disclosure We may share limited information with: – Service Providers: For payment processing, analytics, and security. – Authorities: When required by law or court order. – Business Partners: Under confidentiality agreements for service improvement. We do not sell or rent your personal information to third parties.
1.5 Data Retention We retain personal data only for as long as necessary to fulfill the purpose it was collected or as required by law.
1.6 Data Protection We use industry-standard encryption, firewalls, and access control systems to safeguard your data.
1.7 Your Rights You may request access, correction, or deletion of your data at any time by contacting support@aigeneral.com.my.